At Clairndova, we understand that customers may sometimes need to cancel an order after placing it. This Order Cancellation Policy explains the conditions under which an order may be canceled, how refunds are processed, and important considerations to keep in mind when requesting a cancellation.
We recommend contacting us as soon as possible if you decide that you no longer wish to proceed with your purchase, as an order's cancellation eligibility may depend on whether the order has already been shipped.
1. Cancellation of Unfulfilled Orders
If you would like to cancel an order that has not yet been shipped, you may contact us through the contact information provided on our website and submit a cancellation request.
If the order has not yet been shipped and is eligible for cancellation, you will receive a full refund of the amount you have already paid. No cancellation fee will be charged for an eligible cancellation of an unshipped order.
To help us process your request efficiently, please contact us as soon as possible after placing your order and provide the relevant order information.
2. Cancellation of Shipped Orders
If your order has already been shipped, the order can no longer be canceled.
Once the order has been delivered, you may initiate the return process in accordance with our applicable return procedures.
To request a return after delivery, please follow the return instructions provided with your package or contact our customer service team for assistance with the return process.
Please note that a shipped order cannot be treated as a canceled order. Any applicable return request after delivery will be handled according to the terms and conditions of our Return Policy.
3. Refund Process
Processing Time
After we confirm that an order meets the conditions for cancellation, we will process the applicable refund within 1–5 business days.
The time required for the refund to appear in your account may also depend on your payment provider or financial institution after we have processed the refund.
Refund Method
The refund will be issued to the original payment method used to complete the purchase.
We do not normally redirect refunds to a different payment method. If there is an issue with the original payment method, please contact our customer service team for assistance.
4. Contact and Assistance
If you have any questions about canceling an order, need assistance submitting a cancellation request, or would like clarification regarding the refund process, please contact our customer service team.
You can reach us using the following contact information:
Business Name: Clairndova
Email: assist@clairndova.com
Phone: +1 509-795-1698
Address: 6616 N Addison St #B101, Spokane, WA 99208, United States
Business Hours: Monday to Friday, 9:00 AM–6:00 PM (Central European Time)
Our customer service team will make reasonable efforts to assist you with your cancellation request and provide relevant information regarding your order.