Terms of service
1. Introduction and Scope
These Terms of Service comprehensively explain the rules, conditions, responsibilities, and rights that apply when you use our website, mobile applications, and other platforms to browse, select, purchase, and receive furniture products and related value-added services.
At Clairndova, we are committed to a customer-centered approach and strive to provide a high-quality, practical, convenient, and thoughtful home furniture shopping experience. We understand the importance of protecting your rights and interests and are committed to applying these service terms consistently while providing appropriate support and protection throughout the shopping process.
By accessing or using our website and related services, you acknowledge that you have read and understood these Terms of Service and agree to comply with the applicable terms and conditions.
2. User Accounts and Scope of Website Responsibility
User Accounts
When registering an account, you are required to provide lawful, valid, and accurate personal information, including but not limited to your name, contact information, and email address.
This information may be used to verify your identity, provide personalized services, communicate with you, process transactions, and help ensure the normal operation of your purchases and account.
You are responsible for properly safeguarding your account information and password and should avoid sharing your account credentials with other individuals or disclosing them to unauthorized persons.
Your account serves as your primary means of accessing and conducting activities and transactions through our platform. You are responsible for activities and transactions conducted through your account.
If you discover an unusual login, unauthorized transaction, suspicious activity, or any other potential security issue involving your account, please contact us immediately. We will take reasonable and timely measures to help protect your account.
To the extent permitted by applicable law, we are not responsible for risks or losses resulting from your own negligence, including failure to properly protect your account information or password.
Website Responsibility
We will make reasonable efforts to maintain the security, stability, and normal operation of our website.
However, the website may occasionally experience interruptions, delays, errors, or temporary unavailability due to circumstances beyond our reasonable control, including force majeure events, technical problems, network failures, maintenance, or other unforeseen circumstances.
When such issues occur, we will make reasonable efforts to address them and restore normal service as soon as reasonably practicable.
To the extent permitted by applicable law, we are not responsible for direct or indirect losses resulting from website interruptions, technical errors, or circumstances beyond our reasonable control.
3. Product Information, Inventory, and Pricing
Product Details
We provide product descriptions, photographs, technical specifications, dimensions, and other relevant information for the furniture products offered through our website.
We make reasonable efforts to ensure that product information is accurate and up to date. However, errors or inaccuracies may occasionally occur.
If you discover that product information appears to be inaccurate or inconsistent, please contact us as soon as possible so that we can review the relevant information and make corrections where appropriate.
Product images may also appear differently depending on your device, screen settings, lighting conditions, or other technical factors. Customers should refer to the applicable product specifications and descriptions when evaluating a product.
Real-Time Inventory
Product inventory and availability may change rapidly.
If a product becomes unavailable or sells out after you have placed an order, we will contact you as soon as reasonably practicable and provide an appropriate alternative solution or a full refund, as applicable.
Prices and Price Adjustments
Product prices may change due to market conditions, promotions, discounts, or other commercial factors.
The price confirmed at the time your order is placed is the applicable purchase price for that order, subject to the terms of the order and applicable law.
We reserve the right to correct pricing errors identified before shipment. If an obvious pricing error affects your order, we will contact you regarding the applicable correction and available options.
4. Orders and Payments
Order Confirmation
After you place an order, you will receive an order confirmation email containing relevant order details.
An order will be considered valid after it has been accepted by us. Receipt of an order confirmation does not necessarily mean that an order has been accepted if further verification or processing is required.
If an order cannot be fulfilled for a legitimate reason, we will contact you and provide an appropriate solution, which may include cancellation and a refund where applicable.
Payment Methods
We provide secure payment methods for purchases made through our website.
You are responsible for providing accurate payment information and ensuring that the selected payment method is authorized for the transaction.
If you encounter a problem during the payment process, please contact our customer service team for assistance.
5. Shipping and Delivery Details
Processing Time
Orders are generally processed within 1–3 business days.
Processing time refers to the time required to prepare and process an order before it is shipped.
Shipping Coverage
We provide shipping services worldwide, subject to product availability, destination restrictions, carrier availability, and other applicable conditions.
Delivery Time
After an order has been shipped, the estimated transportation time is generally 5–8 business days.
Actual delivery times may vary depending on external conditions, including the destination, carrier operations, weather, transportation conditions, customs procedures, holidays, and other circumstances outside our reasonable control.
Shipping Fees
For orders with a total purchase amount of $67.99 USD or more:
Shipping is free.
For orders with a total purchase amount below $67.99 USD:
A shipping fee of $6.99 USD applies.
Taxes and Duties
All product prices include applicable customs duties, and customers will not be required to pay additional customs duties for the products covered by these terms.
Any taxes, fees, or charges that may be imposed by local authorities separately from customs duties will be handled in accordance with applicable laws and regulations.
For additional information regarding shipping, processing, delivery, and applicable shipping conditions, please refer to our Shipping Policy.
6. Order Cancellation Policy
Cancellation Before Shipment
You have the right to cancel your order at any time before the order is shipped without incurring a cancellation fee.
To request a cancellation, please contact our customer service team by email and provide your order number and the reason for the cancellation.
After we confirm that the order has not yet been shipped, we will process the applicable refund within 1–5 business days.
The refund will be issued to the original payment account or original payment method used for the purchase.
Cancellation After Shipment
Once an order has been shipped, it cannot be directly canceled.
Depending on the status of the shipment, you may choose one of the following options:
Refusal of Delivery
You may contact the applicable shipping or transportation company and request to refuse delivery of the package.
After we receive the returned product, we will process the applicable refund within 1–5 business days.
The refund will be issued to the original payment account or original payment method used for the purchase.
Return After Delivery
If the package has already been successfully delivered, you may request a return and refund in accordance with our applicable return policy.
After the returned product has been received and confirmed to be in acceptable condition, we will process the applicable refund within 1–5 business days.
The refund will be issued to the original payment account or original payment method used for the purchase.
Any applicable statutory consumer rights remain unaffected by the terms of this section.
7. Returns and Refunds Policy
Return and Exchange Conditions
You may request a return or exchange within 30 days of receiving the product.
To qualify for a return or exchange under our 30-day service, the product should remain unused and should be returned with the original packaging, product labels, and proof of purchase.
Additional conditions may apply depending on the reason for the return or exchange and the applicable return requirements.
Nothing in this section limits any mandatory consumer rights that apply under applicable law.
Return and Exchange Process
To request a return or exchange, please contact our customer service team by email and provide information regarding the product you wish to return or exchange and the reason for your request.
Our customer service team will review your request and provide guidance regarding the applicable return or exchange procedures.
Please do not send a product to a return address without first receiving appropriate instructions or confirmation from our customer service team.
Processing Time
We generally process refunds within 1–5 business days after receiving and confirming the returned package.
The refund will be issued to the original payment account or original payment method used for the purchase.
If you request an exchange, we will arrange shipment of the replacement product after the exchange request has been reviewed and confirmed.
For additional information regarding returns, exchanges, refund conditions, and applicable procedures, please refer to our Return and Refund Policy.
8. Privacy and Data Protection
We collect only the personal information reasonably necessary to provide our services, process orders, communicate with customers, and operate our website.
We use appropriate measures, including encryption and access controls, to help protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
Except where required by applicable law or necessary to provide requested services and fulfill legitimate business purposes, we will not disclose your personal information to third parties without an appropriate legal basis or, where required, your consent.
For more detailed information about how we collect, use, store, and protect personal information, please refer to our Privacy Policy.
9. Dispute Resolution and Applicable Law
If a dispute arises between you and Clairndova in connection with your use of our website, purchase of products, or use of our services, we will first seek to resolve the matter through friendly communication and good-faith negotiation.
If the dispute cannot be resolved through negotiation, it may be submitted to a court of competent jurisdiction for resolution in accordance with applicable law.
Nothing in this section is intended to limit any mandatory consumer protection rights or legal remedies available to you under applicable law.
10. Changes to These Terms of Service
We reserve the right to modify these Terms of Service from time to time.
Any changes will be published on our website. Updated terms will become effective in accordance with the applicable effective date stated on the website or in the updated policy.
Your continued use of our website and services after the updated terms become effective constitutes your acceptance of the updated terms, to the extent permitted by applicable law.
We recommend reviewing these Terms of Service periodically so that you remain informed about any changes.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Clairndova will not be responsible for indirect losses, data loss, loss of profits, or other consequential losses arising from your use of, or inability to use, our website or related services.
You are responsible for using our website and services in accordance with these Terms of Service and applicable laws.
Nothing in this section excludes or limits liability that cannot legally be excluded or limited under applicable law, including any mandatory consumer rights or protections.
12. Intellectual Property
All content available on this website, including but not limited to text, product descriptions, photographs, images, icons, graphics, website designs, layouts, and other materials, is protected by applicable intellectual property laws.
Unless you have obtained prior authorization from the applicable rights holder, you may not copy, reproduce, modify, distribute, publish, transmit, display, republish, or use website content for commercial purposes.
You may use website content only to the extent necessary for lawful personal use of our website and purchase of our products.
13. Contact Us
If you have questions about these Terms of Service, your account, an order, payment, shipping, returns, refunds, or any other matter related to our website and services, please contact us using the information below.
Business Name: Clairndova
Email: assist@clairndova.com
Phone: +1 509-795-1698
Address: 6616 N Addison St #B101, Spokane, WA 99208, United States
Business Hours: Monday to Friday, 9:00 AM–6:00 PM (Central European Time)
Our customer service team will make reasonable efforts to assist you with your questions and requests during our business hours.