Shipping policy

Shipping and Delivery Policy

This Shipping and Delivery Policy applies to all orders placed through the Clairndova website. Please read the following terms carefully before placing an order.

We are committed to providing a clear and reliable delivery experience. This policy explains our order processing times, shipping methods, delivery estimates, shipping fees, tracking procedures, address changes, failed deliveries, and available customer support.

1. Order Processing Time

We process orders at our warehouse from Monday through Friday, excluding weekends and legal public holidays.

Orders are generally processed within 1–3 business days.

Order processing includes the preparation and handling of your order before it enters the shipping process.

Once order processing has been completed, the order will proceed to shipment.

Please note that the stated processing time is an estimated business-day timeframe and may be affected by circumstances such as order verification, product availability, public holidays, or other circumstances beyond our reasonable control.

2. Shipping and Carriers

After an order has been shipped, we may use one of the following shipping carriers for delivery:

  • DHL

  • UPS

  • USPS

We select the most appropriate available shipping method based on factors including the delivery destination, logistics efficiency, carrier availability, and warehouse arrangements, with the aim of delivering packages safely and efficiently.

The specific carrier assigned to your order will be confirmed in the shipping confirmation email provided after your order has been shipped.

All orders include trackable shipping services. Once your order has been shipped, you can use the tracking number provided in your shipping confirmation to check the progress of your delivery.

3. Delivery Time

After your order has completed processing and has been shipped, the estimated delivery time is:

5–8 business days

Actual delivery times may vary depending on circumstances affecting transportation and local delivery operations.

Potential factors that may affect delivery time include:

  • Customs clearance procedures

  • Public holidays or periods of high shipping volume

  • Weather conditions or force majeure events

  • Local delivery network conditions

  • Other circumstances outside our reasonable control

The estimated delivery period is provided for reference and does not constitute a guaranteed delivery date.

4. Total Delivery Time

The estimated total delivery time from successful payment of an order until receipt of the product is approximately:

6–11 business days

The estimated total delivery time is calculated as follows:

  • Order processing time: 1–3 business days

  • Transportation time after shipment: 5–8 business days

Please note that these timeframes are estimates. Actual delivery may take longer due to logistics conditions, customs clearance procedures, public holidays, weather, carrier delays, or other circumstances beyond our reasonable control.

We recommend taking these estimated timeframes into consideration when placing an order.

5. Shipping Destinations

We currently provide shipping services worldwide.

Delivery availability may nevertheless depend on product availability, carrier coverage, destination restrictions, local transportation conditions, customs requirements, and other applicable circumstances.

If a particular destination cannot be served for a specific order, we will provide appropriate information when applicable.

6. Shipping Fee Policy

Shipping fees are calculated according to the total order amount as follows:

  • Orders below $67.99 USD: a shipping fee of $6.99 USD applies.

  • Orders of $67.99 USD or more: free shipping is provided.

The applicable shipping fee will be reflected during the applicable purchasing or checkout process.

7. Shipment Tracking

After your order has been shipped, you will receive a shipping confirmation email containing the applicable tracking number.

If you do not receive the shipping confirmation email, please first check your spam, junk, or other filtered email folders.

You can use the tracking number provided in the shipping confirmation email to check the current delivery status of your package through the applicable carrier's tracking system.

Tracking information may take some time to become available after an order has been handed over to the carrier.

If the tracking information does not update as expected, please contact our customer service team for assistance.

8. Shipping Address Changes

If you need to change your delivery address, please contact us by email within 24 hours after placing your order.

After 24 hours, your order may already have entered the processing or shipping process. As a result, we cannot guarantee that an address change will still be possible.

To reduce the risk of delivery delays or failed delivery, please carefully verify that your name, shipping address, telephone number, and other delivery information are accurate and complete when placing your order.

If an address change is requested after the order has already entered the shipping process, additional restrictions or costs may apply depending on the carrier and shipment status.

9. Failed Delivery and Delivery Exceptions

If the carrier is unable to complete the first delivery attempt, the carrier will generally take one of the following actions, depending on its applicable policies and local delivery conditions:

  • Attempt delivery again, generally 1–2 additional times, depending on the carrier's policy

  • Leave a delivery or collection notice instructing the recipient to collect the package from a designated location

  • Temporarily hold the package at a local delivery facility or logistics center

If delivery attempts are unsuccessful multiple times or the carrier is unable to contact the recipient, the package may be returned to the shipping warehouse.

In such circumstances:

Incorrect, Incomplete, or Undeliverable Customer Address

If a package is returned because the customer provided an incorrect, incomplete, or undeliverable shipping address, the customer may be responsible for the cost of reshipping the order.

Customers are therefore strongly advised to provide a complete and accurate delivery address and a valid contact telephone number when placing an order.

Package Successfully Returned to the Warehouse

If the package is successfully returned to our warehouse, we will contact the customer to confirm how to proceed.

Depending on the circumstances of the order, available options may include reshipping the product or issuing a refund.

The applicable resolution will depend on the specific circumstances of the order and the status of the returned package.

10. Customer Service

If you have any questions or concerns regarding your order, shipping status, delivery, tracking information, delivery address, failed delivery, or other logistics matters, please contact our customer service team using the information below.

Business Name: Clairndova

Email: assist@clairndova.com

Phone: +1 509-795-1698

Address: 6616 N Addison St #B101, Spokane, WA 99208, United States

Business Hours: Monday to Friday, 9:00 AM–6:00 PM (Central European Time)

Our customer service team will make reasonable efforts to assist you with shipping and delivery inquiries during our business hours.