Privacy policy

This Privacy Policy explains how Clairndova collects, uses, shares, stores, and protects personal information when you use our services, including our website, applications, and furniture sales services.

We are committed to handling personal information responsibly and transparently. Please read this Privacy Policy carefully to understand what information we may collect, why we collect it, how it may be used or shared, and the rights and choices available to you.

1. Scope of This Privacy Policy

This Privacy Policy applies to all individuals who access or shop through our website.

It covers information that we collect directly from you, such as information you provide when you make a purchase, register on our website, participate in a survey, or communicate with our customer service team.

It also covers information that we collect through technical means, including Cookies and similar technologies, when you browse or interact with our website.

2. Information Collection and Use of Cookies

2.1 Information We Collect

We may collect personal information that you voluntarily provide to us when you use our services.

This information may include:

  • Name

  • Email address

  • Telephone number

  • Shipping address

  • Payment information

  • Other information you provide when placing an order, registering an account, completing a survey, or communicating with our customer service team

We may also collect information about how you interact with our website. This may include the pages you visit, products you are interested in, the duration of your visit, and other information relating to your use of our website.

The information we collect may vary depending on how you use our website and the services you request.

2.2 Use of Cookies

We use Cookies and similar technologies to improve your experience when using our website.

Cookies are small text files that are stored on your device when you visit a website. They can help websites remember information, maintain functionality, understand how visitors use the website, and provide a more convenient browsing experience.

The types of Cookies we may use include:

Necessary Cookies

Necessary Cookies are required for essential website functions. These may include functions such as adding products to your shopping cart, maintaining your shopping session, and completing purchases.

Analytics Cookies

Analytics Cookies help us understand how users interact with our website. The information collected through these Cookies may help us evaluate website usage, improve functionality, and enhance website performance.

Marketing Cookies

Marketing Cookies may be used to help display advertising that is more relevant to your interests and to measure the effectiveness of marketing activities.

You may be able to disable certain types of Cookies through your browser settings. Please note that disabling Cookies may affect certain website functions and your overall browsing or shopping experience.

3. Use and Sharing of Information

3.1 How We Use Information

We may use the information we collect for the following purposes:

  • To process and fulfill your orders

  • To arrange and complete the shipment and delivery of your purchases

  • To provide you with updates, promotional information, and special offers

  • To improve our website, products, and services

  • To respond to your inquiries, requests, and customer service communications

  • To detect, investigate, and prevent fraud, unauthorized activity, and other illegal activities

We use personal information only for legitimate business purposes and in accordance with applicable laws and regulations.

3.2 How We Share Information

We do not sell your personal information to third parties or share it indiscriminately.

We may share relevant information with third parties when necessary for legitimate purposes, including the following circumstances:

Logistics and Delivery Service Providers

We may share relevant information with logistics service providers, such as courier companies, shipping companies, transportation providers, and other delivery partners, when necessary to process and deliver your orders.

Technology and Marketing Service Providers

We may share relevant information with technology and marketing service providers that assist us in operating our website, providing technical services, analyzing website activity, or supporting our marketing activities.

Where applicable, these service providers are expected to handle information in accordance with our privacy requirements and applicable data protection obligations.

Legal and Government Authorities

We may disclose personal information when required to do so by applicable law or in response to a valid legal request from a court, judicial authority, government agency, law enforcement authority, or other authorized body.

4. Data Storage and Cookie Management

4.1 Data Storage

We retain personal information for the period reasonably necessary to fulfill the purposes for which the information was collected.

The applicable retention period may depend on the nature of the information, the purpose for which it was collected, our business requirements, and applicable legal or regulatory obligations.

When personal information is no longer required for the relevant purposes, we will securely delete or otherwise dispose of the information in accordance with applicable laws and regulations.

4.2 Your Cookie Choices and Rights

You may be able to block or delete Cookies through your web browser settings.

Please be aware that blocking or deleting Cookies may affect the functionality of our website, including certain shopping and purchasing functions.

Where applicable law requires consent for certain Cookies or similar technologies, appropriate consent choices may be provided.

By continuing to use our website, you acknowledge that Cookies and similar technologies may be used as described in this Privacy Policy and our applicable Cookie Policy, subject to any consent requirements and choices available under applicable law.

5. Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information.

These rights may include:

Right of Access

You may request access to the personal information we hold about you.

Right to Rectification

You may request that inaccurate or incomplete personal information be corrected or updated.

Right to Erasure

Where the applicable legal requirements are satisfied, you may request that your personal information be deleted.

Right to Object

You may have the right to object to certain uses of your personal information, including processing for marketing or analytics purposes where applicable.

Right to Withdraw Consent

Where we process your personal information on the basis of your consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before your consent was withdrawn.

To exercise any of the rights described above, please contact our privacy team by email. We will review and respond to your request within the period required by applicable law.

Certain rights may be subject to legal conditions, limitations, or exceptions.

6. Legal Basis and Compliance

Where applicable, we process personal information on the following legal bases:

  • Your explicit consent

  • The necessity of processing to enter into or perform a contract with you

  • Compliance with a legal obligation

  • Our legitimate interests, such as improving our services, maintaining website security, and preventing fraud

We comply with applicable data protection laws, including applicable requirements of the General Data Protection Regulation (GDPR).

We aim to collect only personal information that is reasonably necessary for the relevant purposes and use appropriate measures, including encryption and access controls, to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Except where disclosure is required or permitted by applicable law or is necessary to provide requested services and fulfill legitimate business purposes, we do not disclose your personal information to third parties without an appropriate legal basis or, where required, your consent.

7. Children's Privacy

We take the protection of children's personal information seriously.

Our website and services are not intended for use by children under the age specified by applicable law, and we do not knowingly and intentionally collect personal information from children where such collection is prohibited by applicable law.

If we discover that we have collected personal information from a child without the required consent of a parent or legal guardian, we will take reasonable steps to delete that information as soon as reasonably practicable, subject to applicable legal requirements.

If you believe that we may have collected personal information from a child, or if you are the child's parent or legal guardian and would like to request information about, access to, correction of, or deletion of the child's personal information, please contact us using the contact information provided in Section 8 of this Privacy Policy.

We will handle such requests promptly to the extent permitted and required by applicable law.

8. Contact Us

If you have questions about this Privacy Policy, our handling of personal information, Cookies, your data protection rights, or any other privacy-related matter, please contact us using the information below.

Business Name: Clairndova

Email: assist@clairndova.com

Phone: +1 509-795-1698

Address: 6616 N Addison St #B101, Spokane, WA 99208, United States

Business Hours: Monday to Friday, 9:00 AM–6:00 PM (Central European Time)

We will make reasonable efforts to respond to privacy-related inquiries and requests within the time required by applicable law.